Designing intuitive & effective products that people love.

AI Agent for support teams

An AI Agent that surfaces relevant customer data, applies the right knowledge and instructions, and delivers accurate, automatable answers. Designed to reduce handling time for support teams while building customer trust through fast, reliable responses and a seamless experience.

While the foundations are in place and delivering value, the AI Agent continues to evolve as we improve capability, control, and reliability over time.

Role

Senior Product Designer

Outcome

AI Agent

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Mailbox navigation redesign

The mailbox navigation redesign reduced clutter and improved scanability, making ticket status and next actions clearer at a glance so agents can prioritise work faster and manage their queue more confidently.

Role

Senior Product Designer

Outcome

Improved Usability

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Mailbox filters

Mailbox filters were added using the most frequently used ticket columns as shortcuts, making it faster for users to organise their queue and focus on priority tickets with minimal friction.

Role

Product Designer

Outcome

Faster Discovery

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